Frequently Asked Questions

Check out what many of our customers ask us on a daily basis. Have a specifc question? 24/7 email service at [email protected]

Does HydroGlow contain Hydroquinone?

Hydroquinone is the active ingredient in HydroGlow. It is the only clinically proven ingredient to effectively lighten and even out the skintone by Tyrosinase inhibition. Tyrosinase is the enzyme principally involved in Melanogensis (Melanin production). GlowingOil Skincare has found a way to incorporate the potency of 20% Hydroquinone into a serum without the use of steroids or harsh preservatives. This was achieved through a special combination of organic ingredients which do not require steroids for the stabilization of the molecule.

I've heard Hydroquinone can cause Cancer. Is that true?

Rodent studies involving very high doses of hydroquinone administered by feeding tube showed the potential to cause cancer, according to the FDA report on hydroquinone skin bleaching products. However, No carcinogenic properties have been associated with topical or oral hydroquinone use in humans.

Does HydroGlow work?

HydroGlow will work differently on different skin types. All of our customers report some degree of lightening but each experience is unique. Typically results come within 6-8 weeks of usage.

How to Use HydroGlow?

The results you get with HydroGlow is only as good as the method you use to get them. We want you to get as much as possible out of your purchase! Follow this link to see How to Use HydroGlow.

Why do the bottles look so simplistic?

We at GlowingOil Skincare know our customers would appreciate that we invest in the formulation of our products, not packaging. Our stance is that product development is never over and our labs are always working to ensure that our formulations are best in class. Find out more about our facility.

Where can I find more information?

Join our skin lightening community. A safe place where people can exchange experiences with using HydroGlow. You can learn all the tips and tricks to get the best possible results. Head on over to and join the community of glowers there!

How long does HydroGlow take to work?

Based on our 5-year data collection, most customers see results within 6 Weeks of consistent usage. Changes in the tone and texture of the skin come as early as Week 1 with a more permanent change coming around Week 4.

Can I wear HydroGlow out in the Sun?

No, HydroGlow should not be worn in direct sunlight for more than 10 minutes. If you're out in the sun for more than 10 minutes in direct sunlight daily, we recommend you use a high SPF (Sun protection factor) Sunscreen when venturing out. However, you may apply in the evening or nights as usual. This will slow achievement of results slightly.


General FAQs

How long does shipping take?

Orders take 24-48 hrs to be processed and then they are express shipped. It typically takes 3-5 days to the United States, the United Kingdom, the Eurporean Union or Latin America and the Caribbean. Shipping to these regions are FREE. Find out more about our Shipping Policy.

If the product doesn't work can I get a refund?

Everyone has a different biological makeup and therefore, will react differently to HydroGlow. While all customers report a degree of lightening, it would be difficult to predict the outcome of every situation. Therefore, we do not offer refunds in this case. See our Refunds Policy.

Where do I enter discount codes?

Discount codes are entered during the final stage of checkout. You would be allowed to input your discount code before your order is final. Afterwards, you may place your order. Subscribe to our newsletter and get 10% off. Enter the discount code BOGO2017 to get 25% OFF when you buy two or more serums.


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Skin Lightening or Bleaching?

What is the difference between skin lightening and skin bleaching? Is there a difference? Skin lightening helps to reduce the melanin in skin produced de novo. Skin bleaching involves dissolving the pigment in existing skin.